Refund and Cancellation Policy – Phage Arab
Last updated: 16 October 2026
1. Overview
Phage Arab aims to provide transparent and fair payment, cancellation, and refund procedures for its members, customers, and event participants.
This policy applies to payments made through the Phage Arab website for memberships, event registrations, educational activities, and other paid services, unless a specific refund policy is provided for the relevant service.
2. Memberships and Subscriptions
Membership fees are generally non-refundable once membership access or benefits have been activated.
Requests to cancel a membership or subscription may be submitted by email.
Cancellation of a recurring subscription will prevent future renewals where applicable but does not automatically entitle the customer to a refund for the current billing period.
Any applicable renewal terms and cancellation deadlines will be disclosed before payment.
These conditions are subject to any mandatory refund or cancellation rights under applicable law.
3. Events, Webinars, and Courses
Refund eligibility for paid events, webinars, workshops, and courses will depend on the specific terms stated on the relevant registration page.
Where an event is cancelled by Phage Arab and is not rescheduled or otherwise delivered as agreed, registered customers will be eligible for an appropriate refund or alternative arrangement, subject to applicable law.
If an event is rescheduled, participants will be informed of the revised arrangements and any available refund options.
Refund requests for missed sessions, non-attendance, or failure to meet certificate eligibility requirements are generally not accepted unless otherwise stated or required by law.
Free events and activities do not qualify for monetary refunds because no registration fee has been charged.
4. Other Paid Services
For other paid services, including educational resources or special programs, the applicable refund conditions will be communicated before purchase.
Where a service has already been fully delivered, refunds may not be available unless required by applicable law or expressly stated in the service terms.
5. Duplicate or Incorrect Payments
If you believe you have been charged more than once for the same order or have made an incorrect payment, contact us with your order details and transaction reference.
Verified duplicate payments and eligible payment errors will be reviewed and refunded where appropriate.
6. How to Request a Refund
To submit a refund request, email info@phagearab.com with the following information:
Full name used for the purchase.
Registered email address.
Order number or payment transaction reference.
Description of the issue and reason for the request.
Please submit your request as soon as possible. Phage Arab may request additional information to verify the transaction.
7. Refund Processing
Approved refunds will generally be returned through the original payment method where possible.
The time required for the refund to appear in your account may depend on the payment provider and the financial institution involved.
Phage Arab will communicate the outcome of the refund request and any relevant processing information.
8. Non-Refundable Circumstances
Unless otherwise stated or required by applicable law, refunds will generally not be provided for:
Membership benefits that have already been activated or used.
Events or educational services that have been delivered as agreed.
Failure to attend a registered event.
Failure to meet attendance or participation requirements for a certificate.
Change of mind after a digital service or resource has been fully delivered, where exclusion of the refund right is legally permitted.
This section does not override statutory consumer rights.
9. Policy Updates
Phage Arab reserves the right to update this policy when necessary. The applicable policy and any service-specific conditions will be made available to customers before purchase.
10. Contact Information
For refund requests, cancellations, or payment-related inquiries, please contact:
Phage Arab
Email: info@phagearab.com
Website: https://phagearab.org
By completing a purchase, you acknowledge that you have reviewed this Refund and Cancellation Policy and any applicable terms displayed for the service you are purchasing.